Terms & Conditions

1. Who we are

Artlimes is operated by Artlimes Ltd., a company registered in England and Wales. Artlimes provides an online marketplace where buyers can discover and purchase original artworks, editions, prints, design objects, jewellery and other approved creative works from independent sellers, galleries, artists and selected partners.

When these Terms refer to Artlimes, we, us or our, they refer to Artlimes Ltd. and the services we provide through Artlimes.com and our related websites, tools, checkout, accounts, dashboards, emails and support channels.

2. Acceptance of these Terms

By creating an account, listing work, subscribing to a seller plan, placing an order, accepting checkout terms, using the platform or continuing to browse Artlimes, you agree to these Terms and any policies linked from them.

If you use Artlimes on behalf of a company, gallery, studio or other organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Our marketplace role

Artlimes acts as a marketplace and technology platform. Sellers are responsible for the accuracy, legality, authenticity, availability, pricing, condition and dispatch of the items they list, except where an item is expressly fulfilled by Artlimes or an Artlimes-appointed production partner.

We may review listings, moderate content, verify sellers, process payments, provide buyer and seller support, facilitate returns, manage promotions and remove items or accounts where needed to protect the platform, our users or the integrity of the marketplace.

4. Accounts, verification and security

You must provide accurate account information and keep it up to date. You are responsible for activity on your account and must keep your login details secure.

Sellers may be required to complete identity, business, tax, banking, address or document checks before listing, receiving payouts or continuing to sell. Verification may be handled by Artlimes, Stripe or other trusted providers. We may pause payouts, listings or account access while verification, compliance or fraud checks are pending.

5. Seller obligations

Sellers must only list items they have the right to sell, describe them truthfully, upload accurate images, disclose materials, dimensions, edition information, condition, framing, shipping terms and return terms, and keep availability and pricing current.

Sellers are responsible for packaging, dispatch, tracking, insurance where appropriate, responding to support requests and complying with consumer, tax, customs, sanctions, intellectual property and cultural goods laws that apply to their sales.

Artlimes may require additional information, hide or remove listings, cancel orders, reverse payouts, refund buyers or suspend seller privileges where a listing, seller action or fulfilment issue creates legal, financial, safety, authenticity or customer-experience risk.

6. Listings, authenticity and intellectual property

Sellers warrant that listed works are authentic, lawfully owned or authorised for sale, and do not infringe copyright, moral rights, trade marks, privacy rights, resale restrictions, cultural property rules or any third-party rights.

By uploading images, text, videos, certificates, shop content or other material, sellers grant Artlimes a worldwide, royalty-free licence to host, display, crop, resize, cache, promote, index, translate and otherwise use that material to operate, market and improve Artlimes.

Sellers retain ownership of their original intellectual property unless expressly agreed otherwise. Granting Artlimes permission to create Editions by Artlimes does not transfer copyright ownership to Artlimes.

7. Editions by Artlimes

Editions by Artlimes are print, canvas, framed or other edition products made available from eligible seller artworks or photographs. Sellers must own or control the necessary reproduction rights before enabling editions.

Editions may be limited editions, open editions or other configured edition types. Where an edition has a stated total, Artlimes may track edition numbers and sold quantities. Sellers cannot reset sold edition numbers or misrepresent edition limits after sales begin.

Edition sizes, materials, frame options, image quality and availability may depend on the uploaded file, supplier capabilities, product configuration and destination. We may reject, resize, crop, colour-manage or decline production where the artwork file or order cannot be produced to an acceptable standard.

Unless a product page states otherwise, Editions by Artlimes are produced only after an order is placed, may be fulfilled by Artlimes or trusted production partners, and may include a Certificate of Authenticity or verification of sale generated by Artlimes.

Small differences in colour, texture, sizing, finish, framing, glass, acrylic, paper, canvas, margins or presentation can occur because screens, materials and production processes vary. These differences are not faults where the item remains materially consistent with the product description.

8. Frames, certificates and Artlimes-managed fulfilment

Frames, mounts, glass, acrylic, packaging, certificates and related options may be offered by Artlimes or by selected fulfilment partners. Availability, production times, pricing and specifications may vary by location, artwork size, supplier and stock.

For Artlimes-managed editions, frames or supplier-fulfilled items, Artlimes may choose the fulfilment route, supplier, packaging and shipping service. We may substitute equivalent materials or suppliers where needed to complete an order without materially reducing quality.

An eligible Editions by Artlimes purchase may receive a digital Certificate of Authenticity. The certificate remains pending until delivery is confirmed and then records the certificate ID, edition and order details, stated creator, ordered size and framing status, and the current Artlimes ownership record. The certificate ID is permanent. A new owner ID is issued when a transfer is accepted, while the ownership history is retained.

A certificate records information held by Artlimes about an eligible edition and its chain of certificate ownership. It does not transfer copyright, reproduction rights or physical possession; guarantee condition after delivery, future value or investment performance; or independently verify seller statements beyond the checks and fulfilment records expressly described by Artlimes. Sellers remain responsible for the authorship, authenticity, rights and listing information they provide.

Certificate owners may invite another person by email to accept a transfer. The certificate remains with its current owner until the recipient follows the secure link, verifies control of the invited email address and accepts. Users must only initiate a transfer where they are entitled to do so and must enter the recipient's email accurately. Artlimes may cancel, pause or investigate a transfer affected by error, fraud, dispute, chargeback, return or competing ownership claim.

The online verification result shown by Artlimes is the current authoritative status of an Artlimes certificate. Verification requires the certificate ID and current or historic owner ID and does not display the owner's name or email. A copied, altered or outdated PDF, QR code or owner ID may no longer match the current record after a valid transfer.

We preserve certificate and essential artwork records where reasonably required for verification, including where a listing or shop is later archived. We may correct a clerical or technical error, mark a certificate pending, superseded, cancelled or invalid, or retain an audit record where needed to resolve fraud, refunds, chargebacks, legal claims or data-integrity issues. These certificate terms do not reduce any rights concerning faulty or misdescribed goods or services provided without reasonable care and skill.

9. Prices, taxes, currencies and promotions

Prices may include or exclude taxes, duties, customs charges, delivery costs or platform fees depending on the item, destination, seller status and checkout flow. Buyers are responsible for any taxes, duties, import charges or local fees not collected at checkout.

Artlimes may support multiple currencies and may use exchange rates, rounding and payment-provider calculations. Displayed prices, totals and payout values may differ slightly because of conversion, rounding, tax, discount or provider fees.

Artlimes may run discounts, campaigns, coupons, subscriptions, seller offers, free-shipping promotions or other incentives. We may fund, share or pass through promotion costs according to the campaign terms and seller settings. Promotions may be changed, paused or withdrawn where there is error, abuse, stock issue or commercial need.

An eligible buyer may receive a private offer after a finalized purchase. The current programme applies to eligible editions and originals and excludes jewellery. The percentage, eligible categories and expiry shown in the buyer's account and offer email govern that individual offer.

A purchase offer may require the buyer to submit a verified review, but it never requires a positive score. Offers have no cash value, cannot be combined with another promotion, are limited to one redemption and expire on the stated date. Where sharing is available, the holder may invite another person by email; that recipient must securely access Artlimes using the invited email before claiming or using it. Artlimes may revoke, correct or restore an offer affected by error, fraud, refund, return, chargeback or misuse.

10. Gift cards

Artlimes gift cards are digital stored-value products issued and managed by Artlimes, not by individual sellers. They may be used only for eligible purchases on Artlimes and cannot be used to buy another gift card, exchanged for cash or transferred as account credit, except where applicable law requires otherwise.

A gift card is issued in the currency shown at purchase. Partial redemption is permitted and any remaining balance stays available until the stated expiry date. Where a purchase uses another currency, Artlimes will show the conversion and any applicable conversion charge before the buyer completes the order.

A gift card expires on the date shown when it is issued. Gift cards purchased through Artlimes are ordinarily valid for three years from issue unless a longer period is shown or applicable law requires a longer period or prohibits expiry. Gift cards issued by Artlimes for customer service, promotion, goodwill or another administrative purpose may have a different stated expiry date. Gift-card purchases are non-refundable except where required by law. If an eligible product purchase is refunded, the amount originally paid by gift card is restored to the gift-card balance in its issued currency; any separately charged amount is returned to its original payment method.

Treat a gift-card code like cash until it is securely linked to an Artlimes account. The recipient is responsible for keeping the code and delivery email private. Once first redeemed or claimed, the remaining balance may be restricted to the verified account or email that used it. Artlimes may pause, cancel, replace or investigate a card affected by error, fraud, chargeback, unauthorised use or a legal or payment-provider requirement.

A gift-card PDF, email or wallet pass is a convenient copy of the gift. The current balance and status held by Artlimes are authoritative. Loss, deletion or copying of a PDF or pass does not itself cancel or transfer the stored value; contact Artlimes support promptly if a code may have been compromised.

11. Orders, payment authorisation and capture

When a buyer places an order, payment may be authorised first and captured later, or captured immediately, depending on the item type, fulfilment path, payment method and fraud checks. For seller-fulfilled items, the seller accepts the order through one action and Artlimes then captures the authorised payment. Editions and Artlimes-managed items may be accepted and captured automatically so production can begin.

An order is not guaranteed until payment is authorised and accepted, fraud checks are passed, the item is available and, where needed, the seller or Artlimes confirms fulfilment. We may cancel or refund an order where an item is unavailable, mispriced, restricted, unsafe, fraudulent, incorrectly described or not reasonably capable of fulfilment.

12. Shipping, delivery and risk

Sellers are responsible for shipping originals and seller-fulfilled items using suitable packaging and accurate customs information. Every dispatched seller-fulfilled package must use a trackable service, and the seller must add its carrier, tracking number and working tracking URL to the Artlimes order. Buyers must provide complete delivery details and cooperate with customs, courier and delivery requirements.

Delivery estimates are not guaranteed. Delays may happen because of production, seller availability, courier issues, customs, public holidays, location, weather, strikes, force majeure or payment and compliance checks.

Risk in an item usually passes to the buyer on delivery. Ownership transfers according to applicable law and only after Artlimes or the seller receives cleared payment, subject to refunds, chargebacks, cancellations or fraud reversals.

13. Returns, cancellations and refunds

Seller-fulfilled goods have one Artlimes return policy. A buyer may notify Artlimes that they wish to cancel and return an eligible item within 14 days after the actual carrier-confirmed delivery date and time recorded on the order, without giving a reason. After notifying us, the buyer must send the item back within the further period required by applicable law and follow the return instructions provided by Artlimes.

Items must be returned safely and in their original condition, subject to the handling reasonably necessary to inspect them. The buyer may be responsible for return delivery costs and any reduction in value caused by excessive handling where permitted by law. We may withhold the refund until the item is received or the buyer provides evidence that it has been sent.

Goods made to a buyer's specifications or clearly personalised, and other legally exempt goods, may be non-cancellable or non-returnable where the exemption was disclosed before purchase. Artlimes-managed editions, frames and replacement-only products may have separate terms where permitted by law. These exceptions do not limit rights where an item is faulty, damaged, not as described or incorrectly supplied.

An opened return, damage claim, dispute or chargeback keeps the related seller payout on hold until the matter is resolved. Nothing in this policy reduces mandatory consumer rights that apply in the buyer's country.

14. Seller fees, subscriptions and payouts

Sellers may pay commissions, payment-processing fees, subscription fees, dispute fees, currency-conversion costs, production costs, framing costs, shipping costs, tax amounts, promotion contributions or other charges shown in the seller dashboard, checkout, plan information or applicable campaign terms.

For seller-fulfilled Original sales, applicable promotions are applied before the payment-processing charge, Artlimes marketplace commission and any currency-conversion cost are calculated. The seller dashboard and order statement show the resulting payout breakdown.

For Editions fulfilled by Artlimes, Artlimes retains the amounts needed for production, framing, delivery, applicable taxes and marketplace fulfilment. Applicable promotions and payment costs are then reflected in eligible net commercial proceeds, currently split 40% to the seller and 60% to Artlimes. The seller statement shows the seller-facing discount, costs and payout without disclosing confidential supplier pricing.

For seller-fulfilled goods, Artlimes captures the buyer's payment when the seller accepts the order. The seller provides the shipment and tracking information, and an Artlimes moderator verifies and records the actual carrier-confirmed delivery date and time. The seller payout remains held until 14 days after that delivery event. A workflow label by itself does not start the payout clock. If a return, damage claim, dispute or chargeback is opened, the hold continues until it is resolved. Eligible payouts are then released according to the seller's payment account and payout schedule.

Artlimes may hold, offset, reverse or deduct amounts connected to refunds, chargebacks, disputes, fees, penalties, fraud, tax, negative balances or breach of these Terms.

Subscription features, pricing, limits and benefits may change. If a seller cancels, downgrades or fails to pay for a subscription, Artlimes may restrict plan features, listing visibility, promotions, analytics, support or other seller tools.

15. Reviews, content and communications

Verified buyers may leave one item-level review during the stated review window. Ratings are separated between the item, the seller, Artlimes fulfilment and delivery so that a party is scored only for areas it controls. Open returns, damage reports, replacements and disputes may pause or restart the review window.

Submitted reviews cannot be edited or deleted by the buyer or seller. A buyer may add one follow-up and may upload or later replace one photo of the purchased item in their space. Reviews and review photos are processed privately and Artlimes may select a limited number for display on Artlimes. Public displays may use an abbreviated name, country and the purchased item details. Review photos will not be used for external social media or paid advertising without separate permission.

Artlimes may archive content that breaches these Terms and may exclude a score from seller performance where the issue was outside the seller's control, while retaining an append-only moderation record. Review invitations and buyer offers are not conditional on a positive score. Users must not upload unlawful, misleading, abusive, obscene, infringing, discriminatory, fraudulent, harmful or malicious content.

By using Artlimes, you agree that we may contact you about your account, orders, subscriptions, listings, legal notices, verification, support, security and service updates. Marketing communications can be managed through the unsubscribe or account options where available.

16. Prohibited conduct

You must not misuse Artlimes, bypass checkout, avoid fees, manipulate prices, misrepresent identity, copy listings without permission, scrape the platform, interfere with security, introduce malware, abuse promotions, evade sanctions, sell prohibited items, launder money, commit fraud or attempt to move marketplace transactions outside Artlimes after discovering a buyer or seller through Artlimes.

We may investigate suspected abuse and share information with payment providers, fulfilment partners, law enforcement, regulators or affected users where appropriate.

17. Platform availability and changes

We aim to keep Artlimes reliable, but we do not guarantee uninterrupted access. Features may be updated, suspended, removed or replaced. We may change search, caching, indexing, seller tools, pricing tools, edition settings, checkout, shipping, subscriptions or fulfilment integrations as the platform develops.

We are not responsible for losses caused by downtime, third-party services, payment providers, couriers, suppliers, internet failures, browser issues, cached pages, account misuse or events outside our reasonable control.

18. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, Artlimes is not liable for indirect, consequential, special, punitive or business losses, including loss of profit, revenue, opportunity, goodwill, data or reputation. Our total liability for a transaction is limited to the amount paid to Artlimes for that transaction, unless the law requires otherwise.

19. Privacy and data

We process personal data according to our Privacy Policy. This includes data needed to operate accounts, payments, checkout, identity verification, fraud prevention, legal compliance, analytics, support, marketing preferences and marketplace safety.

Payment, identity, fulfilment, analytics and communication providers may process data as independent controllers or processors according to their own terms and our agreements with them.

20. Governing law and disputes

These Terms are governed by the laws of England and Wales, unless mandatory consumer laws in your country provide otherwise. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply where you live.

Before starting formal proceedings, please contact Artlimes support so we can try to resolve the issue quickly and fairly.

21. Changes to these Terms

We may update these Terms when our services, legal requirements, seller tools, edition fulfilment, payment flows or business processes change. The latest version will be posted on this page with the update date.

If a change is material, we may provide additional notice by email, dashboard message, checkout notice or another reasonable method. Continuing to use Artlimes after changes take effect means you accept the updated Terms.