Return Policy – ALS-CARIBFAIR 2019 Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and contain the ALS label in original condition. Additional non-returnable items: All products which were custom made cannot be returned. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned. To complete your return, we require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged yet still have the original packaging and label ALS. If you need to exchange it for a similar item, send us an email at [email protected] and send your item to: CaribFair SdRL, Carretera La Ceiba-Jutiapa, 31101 La Ceiba, Honduras. We cannot guarantee to send the same item as each opal is unique and jewelry is handmade. Shipping To return your product, you should mail your product to: CaribFair SdRL, Carretera La Ceiba-Jutiapa, 31101 La Ceiba, Honduras. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All items to be returned should be shipped via a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy Terms

15 days on regular priced items with original ALS label and in pristine and unused condition. Items on sale or custom made cannot be returned or refunded.