In A Book, A Dream, 2018

14 day no risk money back guarantee on your order ( excluding shipping charges ).

Return Policy Terms

I offer every customer a 14 day no risk money back guarantee on your order ( excluding shipping charges ). The return shipping costs are borne by the buyer. All kinds of customs fees, brokerage fees, duties, taxes, etc. are also the buyer's responsibility for BOTH ways. After receiving the artwork safely, refund for the price of the artwork will be provided. Return shipments of paintings must be made via a TRACKABLE and SIGNATURE REQUIRED service. I will provide a refund as soon as the artwork is delivered. I provide a full refund only if the item is damaged or if the wrong item is shipped due to my own mistake. Please DO NOT accept the package if it is damaged, claim a file and let it return to me. I am unable to provide a full refund, if the buyer signs and accepts the damaged package. Because if the recipient signs the delivery forms and takes the package, that means the shipping company has done its work and the package has been delivered safely. If the damaged package is not accepted by the recipient, the shipping company automatically covers the insurance and I can provide you a full refund. Please contact me if you have any problems with your order. Please note the following is required for a returns request to be accepted: it has to be less than 14 days since you have received the artwork the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging please note artworks must be carefully readied for return shipment in their original packaging* in order to qualify for a refund it is important therefore that you take care when unpacking received artworks .